Returns Policy

We hope you are always happy with your Phiney Banks purchase; however, if you are not completely satisfied, we are happy to refund or exchange any item as per the policy below:

Eligibility: To be eligible for a return, the item must be new, unused, unwashed, and in the same condition as received. It should also be accompanied by the original packaging, hang tags attached, and any accessories that came with it.

Timeframe: You can return or exchange (subject to availability) any item within 14 days from the date of delivery.

Return Process: Contact our customer support team via email. Provide the order number, item(s) to be returned, and reason for return. Once agreed, instructions on how to proceed will be sent to you.

Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

Refunds and Exchanges: Upon receipt and inspection of the returned item, we will process the refund or exchange (subject to availability). Refunds will be issued to the original payment method within 3-5 business days. Exchanges will be fulfilled once the original item is received (subject to availability). Unfortunately, we will not accept any returns that have been worn, used, soiled or are damaged. We can also not accept returns of items as faulty if they have not been treated as instructed in the garment care label. When trying items on, please ensure they do not come in contact with perfumes, sprays, creams or other chemicals. Please also keep them away from animals and pets as they may become soiled.

Non-Returnable Items: For hygiene reasons, certain items may not be eligible for return or exchange, such as underwear, swimwear, or items marked as final sale. Please refer to product descriptions or contact our customer support team for clarification.

Damaged or Defective Items: If an item is received damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs.

Cancellations: Orders can be canceled within 24 hours of purchase. After this timeframe, the regular returns policy applies.

Returns Address:
Phiney Banks
71-75 Shelton Street
London
Greater London
WC2H 9JQ
United Kingdom